The returns policy set out below applies to products purchased from our online store or Facebook page being www.facebook.com/littlepepe
In these Terms the expressions us, we, our and Little PEPE are reference to Little PEPE and reference to you is the Customer.
Change of Mind
Little PEPE is committed to Customer satisfaction. If you order and receive any product (except gift cards) that you are not happy with for any reason, simply return it to us within the given time frames (refer below) and provided it is in the same condition which we sent it to you, we will happily exchange this product or refund your payment.
We do not in any circumstances accept return of Gift Cards.
Time Frame for Returns
The time frames in which you must return products are:
Full Price Products – within 10 days (ordinary days NOT working days) of receipt of product, Sale Products – within 7 days (ordinary days NOT working days) of receipt of product and in respect of any products delivered to an overseas address- within 30 Days (ordinary days NOT working days) of receipt of product.
Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.
Contact Little PEPE Directly if you wish to return a product
- Pack all return items with your invoice in a secure carton or reuse the Little PEPE courier bag. Ensure that fragile items are securely packed as we are not able to accept them if damaged.
- Please contact us by email to get the correct return address for any returns
- We recommend sending from NZ Post and ensuring you can trace the parcel as we will be unable to cover lost packages.
- Once we receive the package, we will endeavor to inspect and process within 24 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.
- Little PEPE will not refund the original delivery costs or return freight costs for any product that is returned for reasons other than faulty product.
If your product has been damaged in transit, please contact us: firstname.lastname@example.org and we will arrange to replace the damaged products.
If you have any problems with the returns process, please do not hesitate to Contact us email@example.com
If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Please enclose your original invoice with a detailed description of the fault.
We will endeavour to process all refunds and/or replacements within 24 hours of receiving notification of a fault; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.
If an order is deemed faulty, we will gladly reimburse the return postage up to NZD$10.00. This includes postage only; packaging is at an additional cost to the Customer.
Returns Terms & Conditions
All products returned for refund or exchange must be returned in original saleable condition with all tags attached (unless faulty). Any packaged items must be returned with the original packaging in good condition or may not be accepted (unless faulty).
Gift cards and promo codes cannot be applied to exchanges.
Little PEPE will not accept any “Collect On Delivery” deliveries. Any returns sent “Collect On Delivery” will have the postage costs deducted from your refund.
For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, Little PEPE cannot guarantee returns will be processed within 24 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.
Refunds will be credited through your original payment method.
For any further information please contact us firstname.lastname@example.org